Protekt Protopia Hi-Low Bed

Affordable Comfort. Designed for Real-World Care.

Affordable Comfort for Every Patient

Deliver exceptional comfort and adjustability without exceeding your budget. The Protekt Protopia Hi-Low Bed features an integrated, tool-free length extension—quickly adjust the bed from 80” to 88” to suit patient height. With an 8-function hand pendant and auto-contour feature, patients can find their ideal position at the touch of a button—without the risk of slipping or shearing during transitions.

Caregiver-Focused Functionality

Designed with caregivers in mind, the 7”–31” travel range allows effortless transfers and daily care. Quick-release head and footboards ensure fast access in emergencies, while the wall bumper bar protects facility walls from damage. With eight 3” casters (4 locking, 4 swivel), repositioning or transporting the bed is smooth and secure.

Customizable for Every Setting

Whether in a home or high-traffic care facility, the Protopia adapts to your needs. Select from a range of safety rail options—including quarter rails, pivot assist rails, and Q-bar assist rails—for added patient support. Complete the look with a choice of elegant wood finishes: Cherry, Mahogany, or Oak.

Product Highlights

• Extensive Height Range: 7” low to 31” high

• Expandable Length: 80” – 84” – 88”

• Heavy-Duty Welded Steel Frame

• 8-Function Hand Pendant with ergonomic design

• Auto-Contour Function for enhanced patient safety

• Tool-Free Integrated Length Extension

• Includes Headboard, Footboard, and Pair of Rails

• Wall Bumper Bar to protect surrounding areas

• Corner Mattress Retainers to keep bedding secure

• Quick-Release Head and Footboards

• Eight 3” Casters: 4 locking, 4 swivel for mobility and control

Shipping Policy

Fast, Free Shipping Across the Lower 48 States

At Accessibly, we proudly offer free standard shipping on all products to the continental U.S. (lower 48 states).
Customers in Alaska, Hawaii, and Puerto Rico are welcome to order, but please note: shipping charges will apply based on carrier rates.

Delivery Methods & Timelines

Standard Shipping

Most smaller items are delivered via UPS or FedEx within 3–5 business days of shipment.

Freight Shipping

Larger or heavier products will ship via freight carrier and usually arrive within 5–7 business days after leaving the warehouse. These may include:

• Hospital beds
  
• Adjustable beds
  
• Lift chairs
  
• Pool and vehicle lifts
  
• Stairlifts
  
• Power chairs
  
• Patient lifts

Freight Delivery Details

• Freight carriers deliver curbside only—they do not enter your home, climb stairs, or use elevators.
  
• If you require delivery inside your home or setup assistance, we offer White Glove Delivery (see below).

Order Tracking

• Once your order is placed, you’ll receive an order confirmation with estimated delivery dates.
  
• Tracking details will be sent within 24 hours of shipment.
  
• Use the tracking link to monitor progress in real time.
  

Questions? Contact us at support@accessibly.com or call (800) 758-7163

🛠️ Custom or Specialty Items

Some custom-built or specialized items may take longer to ship. These may include:

• Custom-configured lift chairs
  
• Scooters and handcycles
  
• Ultralight and heavy-duty wheelchairs
  
• Power wheelchairs with custom upgrades
  

If your product is in stock, it will ship out promptly. Custom or backordered items will include an estimated delivery date in your order confirmation.

Can I Upgrade My Shipping?

Yes! Expedited shipping options are available for most in-stock items.
Please note:

• Upgraded shipping only speeds up delivery time once the item ships
  
• It does not include White Glove setup
  
• It does not accelerate production of custom or backordered products
  

Need help choosing the right shipping method? Our team is happy to assist.

Still Have Questions?

We’re committed to a seamless delivery experience.
Reach out to us anytime at info@accessibly.com or (800) 758-7163
We’re here to help every step of the way.

Accessibly Return Policy

At Accessibly, we’re committed to helping you find the right equipment for your needs. That said, we understand that sometimes a product may not be the perfect fit. If you need to make a return, please refer to the Return Policy tab on the specific product page for item-specific details and conditions.

General Return Policy

Please inspect your order immediately upon delivery. If the item arrives damaged or incorrect, refuse the delivery when possible. If the product was delivered without a signature and appears damaged or incorrect, please contact Accessibly Customer Support as soon as possible.

Once an order is accepted, the following return conditions apply:

• Many products carry a restocking fee—please review the specific product page.
  
• You are responsible for return shipping costs, and items must be sent back in original packaging.
  
• Returned products must be in unused, like-new condition. Signs of use include, but are not limited to: surface scratches, wear on wheels or upholstery, pet hair, dirt, cracked parts, or any visible signs of wear or alteration.
  
• All original accessories and components must be returned (e.g., chargers, baskets, remote controls, additional color panels). Accessories purchased separately do not need to be included unless stated otherwise.
  

🚚 Please note: Shipping, delivery, and setup fees—including Next-Day or Overnight Shipping, Inside Delivery, White Glove Service, or Tech Setup—are non-refundable.

Return Timeframe

Most items are eligible for return within 30 days of delivery, unless otherwise noted on the product page. Return shipping is the customer’s responsibility, and the product must be returned in original, unused condition with all components included.

Non-Returnable Items

Some custom or hygiene-related products are non-returnable, including but not limited to:

• Custom hospital beds or lift chairs (with upgraded fabrics, heat/massage, left-hand controls, etc.)
  
• Ultralightweight or custom-built wheelchairs
  
• Patient lifts and stairlifts
  
• Handcycles
  
• Mattresses and cushions
  
• Bath safety products (except specific rehab models)
  
• Slings
  
  

Products with a 20–25% Restocking Fee

The following items are returnable within 30 days, but will incur a 20% to 25% restocking fee:

• Hospital beds
  
• Power or manual wheelchairs
  
• Mobility scooters
  
• Lift chairs
  
• Rehab shower commode chairs
  
• Replacement parts and accessories
  

How to Return a Product

1. Request a Return Authorization (RA) within the return window. Contact us via email info@accessibly.com. Please include your order number, item number, and your full name.
   
2. Once issued, ship the item to the address provided in the RA instructions within 14 days.
   
3. After the return is received and inspected, we’ll process your refund (minus applicable restocking fees). If the product shows signs of use, damage, or is incomplete, we may not be able to issue a refund. In such cases, we’ll notify you and return the item at your cost.
   

⚠️ Returns received without a valid RA number will not be accepted or refunded.

Return Shipping Guidelines

You are responsible for return shipping costs. We recommend insuring larger items for their full retail value in case of transit damage.

If a return is sent to the wrong address or if a scheduled pickup is missed, additional shipping fees may apply.

Order Cancellations

If you cancel after your item has shipped, you’ll be subject to our standard return policy. You must still receive the item and request an RA to return it. Refused deliveries will incur return shipping charges and a 25% restocking fee (minimum $25). Expedited shipping costs are non-refundable.

Refunds

Once your return is processed, your refund will be issued to your original payment method. Please allow up to 4 weeks for refunds to appear. For check or money order payments, we’ll issue a refund check within 30 days.

Damaged or Defective Items

If your item arrives defective or is damaged in transit, please contact us immediately at info@accessibly.com. We’ll work quickly to replace or repair the item at no cost to you.