Whill Model C2: Innovation Meets Freedom

The Whill Model C2 redefines mobility by combining the best features of a power wheelchair and a scooter. Designed with cutting-edge technology and sleek design, it offers an unmatched driving experience both indoors and outdoors. With its compact size, intuitive controls, and superior stability, the C2 empowers you to move with confidence and independence.

Why Choose the Whill C2?

The Model C2 features an all-in-one joystick controller for easy steering and speed adjustment, which can be mounted on either the left or right side for comfort. Its palm-guided controls eliminate the need for a bulky tiller, giving you more legroom and easier navigation in tight spaces.

Two powerful motors and advanced Lithium-ion battery technology power the innovative omni-wheels, enabling you to climb inclines up to 10° and smoothly traverse obstacles up to 2” high. The 4-wheel independent suspension ensures a comfortable ride even on uneven terrain, while anti-tip and anti-sway features deliver superior stability.

What’s New in the Model C2?

• Improved Omni-Wheels: Fewer rollers reduce vibration for a smoother ride.

• Enhanced Seating: Choose from 16”, 18”, or 20” widths to suit your needs, with adjustable backrest height and angle for personalized comfort.

• Redesigned Armrests: Flip up and back for easier transfers, with height adjustment for better positioning.

• Higher Weight Capacity: Up to 300 lbs for 18” and 20” seats (16” seat supports 250 lbs).

Travel-Friendly and Connected

Weighing only 114 lbs total, the Whill C2 disassembles into three lightweight pieces for effortless transport in any vehicle. Its airline-approved Lithium-ion battery meets FAA standards, making it perfect for travel.

The C2 also offers smart connectivity through the WHILL app, allowing you to:

• Adjust speed settings

• Lock and unlock your chair

• Access diagnostics and IntelliCare remote support

Key Features

• 14-Day Risk-Free Trial Available

• Available Colors: 6 vibrant options

• Seat Widths: 16", 18", 20"

• Weight Capacity: Up to 300 lbs

• Superior Traction & Suspension

• Bluetooth Connectivity & WHILL App Integration

• Under-Seat Storage with Mesh Basket

• IPX4 Water Resistance for Light Rain

• Quick Disassembly for Transport

Shipping Policy

Fast, Free Shipping Across the Lower 48 States

At Accessibly, we proudly offer free standard shipping on all products to the continental U.S. (lower 48 states).
Customers in Alaska, Hawaii, and Puerto Rico are welcome to order, but please note: shipping charges will apply based on carrier rates.

Delivery Methods & Timelines

Standard Shipping

Most smaller items are delivered via UPS or FedEx within 3–5 business days of shipment.

Freight Shipping

Larger or heavier products will ship via freight carrier and usually arrive within 5–7 business days after leaving the warehouse. These may include:

• Hospital beds
  
• Adjustable beds
  
• Lift chairs
  
• Pool and vehicle lifts
  
• Stairlifts
  
• Power chairs
  
• Patient lifts

Freight Delivery Details

• Freight carriers deliver curbside only—they do not enter your home, climb stairs, or use elevators.
  
• If you require delivery inside your home or setup assistance, we offer White Glove Delivery (see below).

Order Tracking

• Once your order is placed, you’ll receive an order confirmation with estimated delivery dates.
  
• Tracking details will be sent within 24 hours of shipment.
  
• Use the tracking link to monitor progress in real time.
  

Questions? Contact us at support@accessibly.com or call (800) 758-7163

🛠️ Custom or Specialty Items

Some custom-built or specialized items may take longer to ship. These may include:

• Custom-configured lift chairs
  
• Scooters and handcycles
  
• Ultralight and heavy-duty wheelchairs
  
• Power wheelchairs with custom upgrades
  

If your product is in stock, it will ship out promptly. Custom or backordered items will include an estimated delivery date in your order confirmation.

Can I Upgrade My Shipping?

Yes! Expedited shipping options are available for most in-stock items.
Please note:

• Upgraded shipping only speeds up delivery time once the item ships
  
• It does not include White Glove setup
  
• It does not accelerate production of custom or backordered products
  

Need help choosing the right shipping method? Our team is happy to assist.

Still Have Questions?

We’re committed to a seamless delivery experience.
Reach out to us anytime at info@accessibly.com or (800) 758-7163
We’re here to help every step of the way.

Accessibly Return Policy

At Accessibly, we’re committed to helping you find the right equipment for your needs. That said, we understand that sometimes a product may not be the perfect fit. If you need to make a return, please refer to the Return Policy tab on the specific product page for item-specific details and conditions.

General Return Policy

Please inspect your order immediately upon delivery. If the item arrives damaged or incorrect, refuse the delivery when possible. If the product was delivered without a signature and appears damaged or incorrect, please contact Accessibly Customer Support as soon as possible.

Once an order is accepted, the following return conditions apply:

• Many products carry a restocking fee—please review the specific product page.
  
• You are responsible for return shipping costs, and items must be sent back in original packaging.
  
• Returned products must be in unused, like-new condition. Signs of use include, but are not limited to: surface scratches, wear on wheels or upholstery, pet hair, dirt, cracked parts, or any visible signs of wear or alteration.
  
• All original accessories and components must be returned (e.g., chargers, baskets, remote controls, additional color panels). Accessories purchased separately do not need to be included unless stated otherwise.
  

🚚 Please note: Shipping, delivery, and setup fees—including Next-Day or Overnight Shipping, Inside Delivery, White Glove Service, or Tech Setup—are non-refundable.

Return Timeframe

Most items are eligible for return within 30 days of delivery, unless otherwise noted on the product page. Return shipping is the customer’s responsibility, and the product must be returned in original, unused condition with all components included.

Non-Returnable Items

Some custom or hygiene-related products are non-returnable, including but not limited to:

• Custom hospital beds or lift chairs (with upgraded fabrics, heat/massage, left-hand controls, etc.)
  
• Ultralightweight or custom-built wheelchairs
  
• Patient lifts and stairlifts
  
• Handcycles
  
• Mattresses and cushions
  
• Bath safety products (except specific rehab models)
  
• Slings
  
  

Products with a 20–25% Restocking Fee

The following items are returnable within 30 days, but will incur a 20% to 25% restocking fee:

• Hospital beds
  
• Power or manual wheelchairs
  
• Mobility scooters
  
• Lift chairs
  
• Rehab shower commode chairs
  
• Replacement parts and accessories
  

How to Return a Product

1. Request a Return Authorization (RA) within the return window. Contact us via email info@accessibly.com. Please include your order number, item number, and your full name.
   
2. Once issued, ship the item to the address provided in the RA instructions within 14 days.
   
3. After the return is received and inspected, we’ll process your refund (minus applicable restocking fees). If the product shows signs of use, damage, or is incomplete, we may not be able to issue a refund. In such cases, we’ll notify you and return the item at your cost.
   

⚠️ Returns received without a valid RA number will not be accepted or refunded.

Return Shipping Guidelines

You are responsible for return shipping costs. We recommend insuring larger items for their full retail value in case of transit damage.

If a return is sent to the wrong address or if a scheduled pickup is missed, additional shipping fees may apply.

Order Cancellations

If you cancel after your item has shipped, you’ll be subject to our standard return policy. You must still receive the item and request an RA to return it. Refused deliveries will incur return shipping charges and a 25% restocking fee (minimum $25). Expedited shipping costs are non-refundable.

Refunds

Once your return is processed, your refund will be issued to your original payment method. Please allow up to 4 weeks for refunds to appear. For check or money order payments, we’ll issue a refund check within 30 days.

Damaged or Defective Items

If your item arrives defective or is damaged in transit, please contact us immediately at info@accessibly.com. We’ll work quickly to replace or repair the item at no cost to you.